Privacy Policy

This Privacy Policy explains how Create Design Innovate (“CDI,” “we,” “us,” or “our”), based in Houston, Texas, collects, uses, and shares information when you visit buildwithcdi.com (the “Site”) or contact us for services. By using the Site or submitting our intake form, you agree to this policy.

1. Information we collect

Information you provide

When you complete our intake form or otherwise contact us, we collect the details you submit, which may include your first and last name, business name, email address, phone number, your preferred consultation date and time, and the brand colors you select. If you use our chat widget, we collect the messages and contact details you share there.

Information collected automatically

When you visit the Site, we and our providers may automatically collect your IP address, browser and device type, pages viewed, referring URLs, and similar usage data through cookies and comparable technologies. See our Cookie Policy for details.

2. How we use your information

• To respond to your inquiries and schedule consultations;
• To provide, manage, and improve our services and the Site;
• To send you service-related and, where permitted, marketing communications;
• To measure and improve our advertising, including through conversion tracking;
• To maintain the security of the Site and prevent fraud or abuse;
• To comply with legal obligations and enforce our Terms of Service.

3. Cookies, analytics, and advertising

We use cookies and tracking technologies, including advertising and conversion-tracking pixels from Google (Google Ads) and Meta (the Meta Pixel), to understand Site traffic and measure the performance of our ad campaigns. These providers may use cookies to show you our ads on other websites and platforms. You can learn more and manage your choices in our Cookie Policy.

4. How we share your information

We do not sell your personal information. We share it only with service providers that help us operate our business, and only as needed for them to perform their services:

• GoHighLevel — customer relationship management (CRM), scheduling, and chat;
• Make.com — workflow automation that routes your submission;
• Notion — secure storage of lead records;
• Cloudflare — bot protection and security (Turnstile verification);
• Google and Meta — advertising and conversion measurement.

We may also disclose information if required by law, to protect our rights, or in connection with a business transfer.

5. Data retention

We keep your information for as long as needed to provide our services, communicate with you, and meet legal, accounting, or reporting requirements. When it is no longer needed, we delete or anonymize it.

6. Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of certain uses such as targeted advertising. Texas residents have rights under the Texas Data Privacy and Security Act, and California residents have rights under the CCPA/CPRA. To exercise any of these rights, contact us at info@buildwithcdi.com. You can unsubscribe from marketing emails at any time using the link in the message.

7. Data security

We use reasonable technical and organizational measures to protect your information, including verification on our forms and encrypted transmission. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

8. Third-party links

The Site may link to third-party websites, including the sites we have built for clients. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

9. Children's privacy

The Site is not directed to children under 13, and we do not knowingly collect information from them. If you believe a child has provided us information, please contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be posted on this page.

11. Contact us

If you have questions about this Privacy Policy or your information, contact us at info@buildwithcdi.com.